Aw, hell, I'll get to it now...
Terminix (about whom I have no complaints in their handling of the fumigation of my house) hired Your Way Fumigation to actually turn my house into a circus and pump it full of poison. We hightailed it up to Yosemite for the duration. As it turns out, Your Way Fumigation caused damage to the house and didn't seem concerned that they'd done anything wrong until I had Terminix call them.
They broke my fence, damaged the vent pipe to the bathroom, dug up flowers (that didn't need digging up), tented over another flower bed (killing all the plants in there), and the guys that did the fumigation actually taped up a business card advertising somebody's yard care business. Friggin' tools....
Anyway, the idiot from Your Way Fumigation (I sure wish I could remember his name) came out to inspect the damage and started arguing with me about what was damaged and what wasn't. Not good customer service, bubba.
And, a customer tells you someone from your company taped up a business card on the back door, don't EVER tell that customer that "anybody could have done it; we're not here watching your house 24 hour a day." That just really pisses the customer off and they create a blog entry for it. And that blog entry then starts damaging your reputation.
Regardless, Your Way Fumigation ended up making good on repairs (not all of them, I let some slide) but not after I realized I'll never use them for anything.
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