UPS Has a BIG Problem

The biggest problem UPS (that's United Parcel Service) has is their fuckin' drivers can't read a fuckin' map! I've lived here for about 6 months and have been sent several packages via UPS. About half the time, the driver apparently jus' glances at the address, sees my street name, has never heard of it and reports that they need a "correct address" to deliver. But the fucking address has been correct the whole god damn time!

This first happened in August with some water pumps I'd bought on Ebay. They sat around the fucking Fresno distribution building for a god damn week! before the fucking driver finally decided to look at a map and find my little street. To be reasonably fair, this is the first time an address has been here on the street. Even the Postal Service had trouble the first time.

During the week the damn things were bouncing around the UPS center in Fresno I was told several times that it would be delivered "today" but never made it. Once the boxes finally arrived, there were printed maps from Yahoo! showing where this street is. So I know they know how to find me now. And the driver--the regular driver--knows how to find me well now.

The next thing I got sent via UPS to me was from an internet pharmacy. (No, not one in Canada; from a real, legit US pharmacy with prescriptions from the doctor I see personally on a regular basis.) They arrived with no problem.

Same again for the next package.

But then, at the beginning of December 2005, UPS screwed up again. The driver reported that he needed a "correct" address to get the package (again, medication) delivered. But the address was already correct!!!! I had to call the pharmacy to check on the status of the prescriptions to know that they had been shipped and that UPS had screwed up. When I talked to the supervisors at the Fresno center, they told me they "didn't know where the package was" in their building. (How the fuck can they deliver a package if they can't fucking find it in their own damn building!?) All the UPS shitheads could do was apologize and say they'll deliver it on Monday.

Fast forward to today. I bought a $125 TV antenna on Ebay so I can be sure to get all local channels up here. Yesterday's package arrived just fine (it was a signal combiner) and I asked the driver if he was working today. He didn't know for sure but would make sure that the driver of today's package would know how to find me.

Well, the antenna got on a UPS truck and then was delivered to the front door. But it was the wrong fucking front door!!!!!!!!!!!!!!! Some incompetent idiot at the Fresno UPS center took it upon him- or herself to change the delivery address to my old address in Fresno!!!! My $125 antenna was left on the front porch of someone else's house!!!!!!!

FUCK! I was fucking pissed!

What the HELL is wrong with UPS in Fresno!?!? Their drivers can't figure out how to read a damn map! They can't locate packages in their own facility! They lie about when a package is going to be delivered! And they fucking change delivery addresses for no damn good reason!!!!!! FUCK!

Originally, I was told that they would send a driver out to pick it back up on Monday. I told them they weren't going to do that and that they were going to go get it immediately and deliver it to me tomorrow.

Well, I'm supposed to just roll over and take the "inconvience" (for which I think they'll just say "I'm sorry" and expect that to make it better) of their incompetance and wait for it to be delivered on Monday.

UPS has a 50% delivery rate up here. That's fucking abysmal! And I simply don't see it improving in the future. Someone at UPS Fresno needs to take responsibility for these nearly incessant screw-ups and all they do is fall back on the fucking corporation.

I understand things are late from time to time. I understand that there are unforseen delays. But to CHANGE THE DELIVERY ADDRESS!? And I also realize that the DOLT! who made the change thought he/she was helping. STOP TRYING TO FUCKING HELP AND JUST DO THE JOB THE RIGHT WAY THE FIRST TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

FUCK!